Insurance Claim Forms

Elizabeth Smith Veterinary Practice is happy to complete your pet’s insurance form if you need to make an insurance claim for any veterinary treatment. You will be expected to settle your account at the time of treatment and then claim the money back from your insurance company.


In some circumstances the practice may agree to do a direct claim with your insurance company, however this must be agreed by senior management in advance of treatment. If a direct claim is agreed, you will be asked to pay the policy excess and any % co-payment at the time of treatment. In the event that your insurance company refuse to cover the claim, you will be liable to pay the full outstanding amount on your account within 14 days.

There is an administration fee of £15 per condition for direct claims and £10 per condition for non-direct claims.

In order to make a claim, please send or hand in your claim form to the practice as soon as possible after treatment has started. Please ensure that all the details requested on the front of the claim form are fully completed. Our Veterinary Surgeons will then complete the treatment parts of the claim form and we can then forward it onto your insurance company as quickly as possible. Alternatively inform your insurance company that you need to make a claim and they will send a link to the practice if they process claims through an online portal.

We are able to re-print and send all relevant financial details so please do not feel that it is necessary to keep any receipts for treatment received. For any new condition, the insurance company will always request that we send the pet’s full clinical history.

If you have any queries regarding Insurance claims, please contact our Reception Supervisor Diana Fensome on 01767 627317.

Caring for pets

As many of us are pet owners ourselves, we understand the importance of pets truly being part of the family. We do our best to offer the best care for your pet, with a comprehensive preventative healthcare programme and a range of medical services and surgical facilities to help when everything doesn't go to plan.

We are now in our brand new premises at Ickwell Road, Upper Caldecote, Bedfordshire SG18 9BS. Please see our "Contacts" page for further details.

Payment Options

Payment can be made via cash, cheque or debit/credit card.

Account payments can also be made by debit/credit card over the telephone or by BACS.

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