Thank you all so much for your patience and understanding over the past 13 months. We have all tried very hard to maintain our high standard of care, despite working under these unique and difficult conditions.
We have created a roadmap demonstrating how the practice plans to return to normal over the next few months. This has been created following the government guidelines and we will obviously carefully watch what is happening around the country. If government guidelines change as a result of a worsening pandemic situation, then we will have to re consider our plan.
From immediate effect
We will resume a full service to include dog castrates, routine anal gland expression and nail clipping, pre-mating blood tests, hip and elbow score, routine dentals.
We will start to see post operation and post dental checks at the practice.
From 17th May
We are hoping to resume house visits under certain conditions. The staff must be able to maintain social distancing from all clients and if appropriate we will undertake the examination outside. Clients must wear a face covering during the examination.
From 21st June
As final restrictions are lifted, we are very excited to allow clients back into consulting rooms with their pets. We know it has been so difficult for you to have to remain outside and are so grateful for your understanding.
We will allow work experience students and veterinary students back.
Puppy parties will start again (date of first party TBC) – please enquire at reception.
If you haven't visited us since March 202 -, on arrival please park in the car park, taking note of the car park bay number you are in, walk to reception to let the receptionist know you have arrived. Please sanitise your hands on entry and follow the one-way system in reception. Please wait in your car whilst the vet or nurse comes out to you and takes any relevant history. We will examine your pet in the practice and bring him/her back out to you. Please re enter reception to pay and collect any medication.
Up until the 21st June we politely request that clients continue to wear face coverings (unless exempt) during their consultation outside and when they enter reception. We shall await the government’s recommendation regarding face coverings after this date.
Thank you all again for your support and understanding, let’s hope we can all keep moving forward.
A very warm welcome is extended to everybody from Elizabeth Smith Veterinary Practice. We are an independently owned small animal practice located on Ickwell Road, Upper Caldecote (the road between the villages of Ickwell and Upper Caldecote:SG18 9BS), near Biggleswade.
Our vision is to provide the best, first opinion small animal veterinary care for your pets. We strive to give excellent customer care by providing a sympathetic, flexible and efficient service as we offer the personal touch and do our best to encourage case continuity. As most of us are pet owners ourselves we understand the hugely important role our pets have as a member of our families.
We are always happy to show any new or existing clients round so you can see where your pet would be hospitalised and provide access to the clincial areas. Please ask at reception to book a tour with one of our clincial team.
We have plenty of on-site, free, parking including disabled spaces and easy access to our waiting and consulting rooms as well as a beautiful paddock just outside the front door where you can exercise your pet before and after being seen. If your pet is particularly anxious about coming into the practice, we are happy to see them outside if it is appropriate - please just mention it at the time of booking or checking-in when you arrive.
If you need emergency treatment outside of our normal hours then please call our landline number on 01767 627317 and follow the instructions.
If you wish to register with us then please click or tap HERE. and we look forward to meeting you and your pets.