COVID update 12th August 2021
We are excited to announce that we will be welcoming clients back into the consulting room with your pets from Monday 23rd August. It has been a difficult time trying to juggle the safety of my staff, knowing how hard it is for you having to feel excluded from your pet’s examination and we are very grateful for your patience.
We are keen to avoid crowds of people in the waiting room as we feel this could put you all at risk so have decided on the following protocol:
One family member to check into reception and report which parking bay number you are in. Please return to your car and wait for the vet or nurse.
They will come out to the car and you will all return to the consulting room for your pet’s examination.
After your consultation, please exit via the one-way system, one family member to remain at reception to collect medication and make payment.
We request that masks are worn whilst in reception and during the consultation. If you are medically exempt from wearing a mask, we can carry out the consultation as we currently are or we can examine your pet with you in the car park or in our covered run area.
One of our veterinary surgeons is currently very high risk so we request that only one family member attends the consultation with her and you will be instructed accordingly in advance.
If your pet is attending as a day patient then the nurse will continue to contact you the day before to run through the consent form. They will finish the admit procedure outside when you arrive in the morning but you will attend a consultation inside when your pet is discharged to you later.
This is obviously a different protocol that we are all having to adapt to again so please bear with us and thank you again for your patience so far.
A very warm welcome is extended to everybody from Elizabeth Smith Veterinary Practice. We are an independently owned small animal practice located on Ickwell Road, Upper Caldecote (the road between the villages of Ickwell and Upper Caldecote:SG18 9BS), near Biggleswade.
Our vision is to provide the best, first opinion small animal veterinary care for your pets. We strive to give excellent customer care by providing a sympathetic, flexible and efficient service as we offer the personal touch and do our best to encourage case continuity. As most of us are pet owners ourselves we understand the hugely important role our pets have as a member of our families.
We are always happy to show any new or existing clients round so you can see where your pet would be hospitalised and provide access to the clinical areas. Please ask at reception to book a tour with one of our clinical team.
We have plenty of on-site, free, parking including disabled spaces and easy access to our waiting and consulting rooms as well as a beautiful paddock just outside the front door where you can exercise your pet before and after being seen. If your pet is particularly anxious about coming into the practice, we are happy to see them outside if it is appropriate - please just mention it at the time of booking or checking-in when you arrive.
If you need emergency treatment outside of our normal hours then please call our landline number on 01767 627317 and follow the instructions.
If you wish to register with us then please click or tap HERE. and we look forward to meeting you and your pets.