CORONAVIRUS UPDATE with effect from 8/7/2020
It has become clear that as the practice is now becoming busier, the volume of phone calls has increased dramatically, causing clients difficulty in getting through on the telephone. As the COVID-19 crisis is evolving, we have decided to allow clients into the waiting room in order to check-in, pay and collect medication.
There will be a strict one-way system whilst maintaining social distancing, entering through the front entrance and exiting via one of the smaller consultation rooms. Please can we ask that only one adult enters at a time if at all possible.
We have separated the queues to try and reduce ‘congestion’ but this will be monitored and adapted accordingly. Please can we ask you to pay by debit or credit card although cheques will also be accepted. There will be no minimum payment limit for card payments..
Unfortunately, we are not yet in a position to allow clients in with their pets during consultations, however we are investigating how this might be possible going forwards and we will update you as soon as we feel that the risk to staff and clients can be sufficiently reduced to make this safe to do so.
Therefore, we ask you when you arrive for a vet or nurse consultation to please take note of the bay number you are parked in, come in to reception without your pet to let reception know you have arrived and which bay number you are in. The vet will come out to you and bring your pet into the practice for examination and treatment. Once your pet is returned to you, please return to reception to pay.
If you are shielding or a vulnerable person and would prefer not to come into the practice please continue the current process of ringing on arrival and the vet/nurse will come out to you.
Thank you so much for your patience and co-operation during these difficult and challenging times.
UPDATED POST :
We are continuing to adapt to these current times and I would like to update you with what services we are now offering
- We are now seeing puppies/kittens for their primary vaccinations, any animals due their 1st annual booster and any rabbit vaccinations.
- We have sent out booster reminders for animals that were due their booster up until May 2020 and we will be sending out reminders for boosters that were due in June soon.
- We are now doing routine neutering operations.
- We can see pets for medical or outstanding surgical conditions
-Nurses are able to see patients for nail clipping and anal gland expression if they are causing distress.
A very warm welcome is extended to everybody from Elizabeth Smith Veterinary Practice. We are an independently owned small animal practice located on Ickwell Road, Upper Caldecote (the road between the villages of Ickwell and Upper Caldecote:SG18 9BS), near Biggleswade.
Our vision is to provide the best, first opinion small animal veterinary care for your pets. We strive to give excellent customer care by providing a sympathetic, flexible and efficient service as we offer the personal touch and do our best to encourage case continuity. As most of us are pet owners ourselves we understand the hugely important role our pets have as a member of our families.
We are always happy to show any new or existing clients round so you can see where your pet would be hospitalised and provide access to the clincial areas. Please ask at reception to book a tour with one of our clincial team.
We have plenty of on-site, free, parking including disabled spaces and easy access to our waiting and consulting rooms as well as a beautiful paddock just outside the front door where you can exercise your pet before and after being seen. If your pet is particularly anxious about coming into the practice, we are happy to see them outside if it is appropriate - please just mention it at the time of booking or checking-in when you arrive.
If you need emergency treatment outside of our normal hours then please call our landline number on 01767 627317 and follow the instructions.
If you wish to register with us then please click or tap HERE. and we look forward to meeting you and your pets.