Diana smallDiana Fensome, Receptionist Supervisor, has been at the practice since 1998. She is married and lives in Old Warden with her three sons, Pepsi and Cola her two working Cocker Spaniels and Bonnie the cat!.

She enjoys the variety that the job offers and the contact with the clients and their animals.

Tracey smallTracey Albone, Receptionist, started at the practice in 2010. She lives in Gamlingay with her cat, Vinny and spends most of her spare time caring for her 2 ex-racehorses, an Irish Sports horse and a pony.

She recently joined our team after being a client since her teens. Having lived in the area for many years she is delighted to see so many new and old friends coming into the surgery.

Vicki smallVicki Pratt, receptionist, joined us in 2015 after working as a doctor's receptionist for 15 yrs. She lives in Biggleswade with her husband and daughter and owns a Great Dane x Bullmastiff, Dexter and a cat called Alfred.

Ellie smallElouise Pemberton, receptionist,  started at the practice in 2015 after moving to Shefford and having gained plenty of experience working at other local veterinary practices.

She has three dogs, a Pug called Dot, a Pug cross called Luna and an English Bulldog called Olive. She enjoys spending time with other pug owners and walking her own dogs.

She enjoys her role at the practice due to the interaction with clients and sharing her passion for animals with her colleagues.

Shar smallSharlie-Anne Collins, receptionist, joined us in 2017 after working for four years at the East of England Ambulance Trust as a call handler. She lives locally with her husband, son and step-son. She currently doesn't have any pets but is on the look-out for a new feline companion for her son.

cath smallCatherine Marsden, Receptionist, joined the practice in July 2011 having worked at a practice in Hertfordshire for 7 years. She lives in Henlow with her husband Paul and she has a grown up son and daughter. She has two Italian Spinones called Raffi and Mossi who she loves taking out for walks.

She enjoys long walks with the dog and has a passion for cookery. She has a fondness for all animals but in particular dogs. She loves all aspects of her role within the practice and likes the contact she has with clients and their pets.

All about Friday...

Wishing you and your pets a fun and healthy weekend!

Caring for pets

As many of us are pet owners ourselves, we understand the importance of pets truly being part of the family. We do our best to offer the best care for your pet, with a comprehensive preventative healthcare programme and a range of medical services and surgical facilities to help when everything doesn't go to plan.

We are now in our brand new premises at Ickwell Road, Upper Caldecote, Bedfordshire SG18 9BS. Please see our "Contacts" page for further details.

Payment Options

Payment can be made via cash, cheque or debit/credit card.

Account payments can also be made by debit/credit card over the telephone or by BACS.

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